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If you are a recent user of PacketShapers, all my TechieStuff about PacketShaper are listed under Packeteer

How to get BlueCoat ProxySG CPU Utilization into NetQoS NetVoyant
document describes the necessary steps to have NetVoyant polling a BlueCoat ProxySG, collecting data and provide reporting. The Goal is to get CPU into NetQoS NetVoyant.